Help Center

Use the iOS TestFlight link or the Android Google Play testing link in the Help Center.

iPhone

Install the Chargerless app through TestFlight:

Download for iOS

Android

Install the Chargerless app through Google Play testing:

Download for Android

If you are setting up another phone, open the Help Center on that device and tap the correct download link.

Ray syncs over Bluetooth Low Energy, so the app needs permission and enough background access to stay connected.

First checks

• Keep Bluetooth on.
• Keep Ray near your phone for a few minutes.
• Do not force-quit or kill the Chargerless app. Force-quitting can stop background Bluetooth reconnects.
• Open the app once after restarting your phone.

iPhone

• Turn off Low Power Mode while troubleshooting.
• Do not swipe the Chargerless app away from the app switcher.
• Make sure Bluetooth permission is enabled for Chargerless in iOS Settings.

Android

• Do not force stop the Chargerless app.
• Enable Companion Device Manager access for Chargerless in Android settings if your phone asks for it.
• Allow nearby devices / Bluetooth permissions.
• If your phone has aggressive battery optimization, exclude Chargerless from battery restrictions.

If Ray still does not sync, contact us with your phone model, OS version, and when it last synced.

Ray uses a standard 8 mm band, so you can swap the included band for other 8 mm watch or jewelry-style bands.

Can I swap bands myself?

Yes. Ray is designed to be band-swappable. If you want a different look, choose an 8 mm band and make sure the hardware is secure before wearing it overnight or during exercise.

What styles are available?

We have photographed Ray with leather, metal, and magnetic band styles. The Help Center shows examples so you can compare how each one looks on-wrist.

What should I check before buying a third-party band?

Use an 8 mm band, check that the clasp is comfortable enough for sleep, and avoid bands with sharp hardware that could press into the solar face or sensors.

The Ray has a built-in solar cell that harvests energy from both indoor and outdoor light.

What kind of light works best?

Ray charges fastest in direct outdoor light, but shaded outdoor light and bright light near a window also work. If you want to top it up intentionally, leave Ray on a windowsill or anywhere the solar face points outside. In good daylight, that can charge it fully over the course of a day.

Indoor light works too, but it is much weaker than outdoor light and takes longer.

What if I don't get any light at all?

Ray can last up to about 2 months on battery when sampling about every 5 minutes. Battery life is shorter if the app or firmware samples more often, if step counting is enabled, or if Ray is spending extra energy reconnecting over Bluetooth.

Do I ever need to plug it in?

No. There's no charging port on the Ray. It's completely self-sustaining.

We're currently in manufacturing and expect to start shipping the first batch of Ray in August 2026.

We'll send email updates as we get closer to the ship date. If you ordered, you're guaranteed one of the first devices.

Can I get a refund?

Yes — orders are fully refundable at any time before shipping, no questions asked. Just email us at hello@getchargerless.com.

The Chargerless Ray tracks the following health metrics around the clock:

• Heart rate — continuous optical heart rate monitoring
• Heart rate variability (HRV) — a key indicator of stress and recovery
• Sleep stages — light, deep, and REM sleep tracking
• Body temperature — skin temperature trends over time
• Steps — daily step counting and activity tracking
• Light exposure — how much sunlight you're getting each day

All data syncs wirelessly to the Chargerless companion app (iOS & Android) where you can view trends, set goals, and get insights.

Yes. The Ray is rated IP68, which means it's fully waterproof and dustproof.

You can wear it while:

• Swimming
• Showering
• Running in the rain
• Any other wet conditions

The Ray has no charging port or openings, which makes it inherently more water-resistant than devices that need to be plugged in.