We do not sell Ray sensor or account-level wellness data, and we do not give it to advertising networks.
Stripe processes payment card details. Chargerless does not receive or store full card numbers.
You can ask to access, correct, export, or delete your information and turn off optional permissions.
1. Scope and who we are
Chargerless Inc. ("Chargerless," "we," "us," or "our") is a Delaware corporation based in San Francisco, California. This policy applies to getchargerless.com, Ray devices, Chargerless mobile apps, orders, accounts, our mailing list, support, and related services.
Third-party products and sites have their own privacy notices. We also provide a separate Consumer Health Data Privacy Policy for health-data rights under certain state laws.
2. What we collect
We collect the following broad categories of information:
- Information you provide, such as your name, email, account details, shipping and order information, messages, feedback, newsletter preferences, and changes you make to your wellness records. Stripe receives full payment card details directly.
- Ray and app information, such as heart rate and heart-rate variability, temperature, movement, steps, sleep, light exposure, device status, derived wellness insights, pairing and sync information, app settings, and technical diagnostics.
- Optional integrations and permissions, such as location for local weather and solar context, and supported data you choose to sync with Apple Health or Google Health Connect.
- Website information, such as your IP address, approximate location, browser and device type, referring page or campaign, pages viewed, interactions, purchases, and cookie or similar online identifiers.
We receive this information from you, Ray and your phone, our website, services you choose to connect, and providers that help us with checkout, authentication, fulfillment, support, communications, analytics, and security.
3. How we use information
We use information to:
- provide Ray, your account, syncing, dashboards, wellness insights, and features you request;
- process orders, shipping, returns, refunds, repairs, and warranty claims;
- authenticate accounts, secure and troubleshoot our services, and prevent fraud or abuse;
- answer questions, provide support, and send important account, product, or safety messages;
- improve Ray, our apps, algorithms, website, and customer experience;
- send product news or offers when permitted and measure how our website and advertising perform; and
- comply with law, protect people and our rights, and complete a business transaction.
Where applicable law requires a legal basis, we process information to provide the product or service you request, with your consent, for our legitimate business interests, or to meet legal obligations. We may also create aggregated or de-identified information that is not reasonably linked to you.
5. Website analytics and advertising
We use common tools such as Google, Meta, OpenAI, and PostHog to measure website visits, interactions, purchases, and advertising performance. These providers may receive online identifiers, device and browser information, IP-derived approximate location, referral or campaign information, and website activity.
The important boundary: we do not send these providers Ray sensor readings, account-level wellness data, support messages, or precise app location.
Some providers may use website data to help measure or personalize advertising. Certain privacy laws call this "selling," "sharing," or targeted advertising even when no money changes hands. Where those laws apply, you may opt out by emailing support@getchargerless.com with "Privacy Choices" in the subject.
You can also block or delete cookies through your browser and use controls offered by Google, Meta, and other providers. Our site does not currently respond automatically to browser Do Not Track or Global Privacy Control signals.
6. Ray health, wellness, and location data
Ray is a consumer wellness product. Chargerless is not a health care provider or health plan, and information we maintain generally is not protected by HIPAA.
We use Ray sensor and wellness data to provide your measurements, summaries, trends, syncing, support, and product improvements. We do not sell this data, give it to advertising networks, or use it to decide your eligibility for employment, housing, insurance, credit, or health care.
App location is optional and is used for local weather and solar context. You can change location, Bluetooth, notification, Apple Health, and Health Connect permissions in your phone settings. Turning off a permission may disable the related feature.
Read our Consumer Health Data Privacy Policy for the categories, sources, sharing, and rights required by state consumer health laws.
7. Retention and security
We keep information only as long as reasonably needed to provide our services, maintain business and tax records, resolve disputes, prevent fraud, and meet legal obligations. Account and wellness data is generally kept while your account is active. Order and tax records may be kept for up to seven years. Deletion may take additional time in restricted backups.
We use safeguards designed for the sensitivity of the information, including encrypted network connections, access controls, authentication, secure credential storage, and vendor controls. No system is perfectly secure, so we cannot guarantee absolute security.
We operate from the United States, and providers may process information in the United States or other countries. Where required, we use appropriate safeguards for international transfers.
8. Your choices and privacy rights
Depending on where you live, you may ask us to access, correct, export, or delete your information; withdraw consent; or opt out of sale, sharing, or targeted advertising. You may also appeal a decision we make about a request. We will not discriminate against you for exercising a privacy right.
To make a request, email support@getchargerless.com, use our contact form, or follow our account deletion instructions. Put "Privacy Request" in the subject and tell us what you would like us to do. We may ask for information needed to verify your identity and protect your account.
You can unsubscribe from marketing emails using the link in each message. We may still send messages about an order, account, security, safety, warranty, or service change.
9. Children and changes to this policy
Our services are not directed to children under 13, and we do not knowingly collect personal information from a child under 13 without legally valid parental consent. A person must be an adult to place an order. If you believe a child gave us information improperly, please contact us.
We may update this policy as our products, practices, or legal obligations change. We will post the revised policy here and update the effective date. If a change materially affects how we use information already collected, we will provide additional notice or seek consent when required.
10. Contact us
Chargerless Inc.
San Francisco, California, United States
Email support@getchargerless.com or use our contact form. For a privacy request, include "Privacy Request" in the subject line.