Clear terms for a product built to disappear.

1. Agreement and eligibility

These Terms of Use and Sale ("Terms") are an agreement between you and Chargerless Inc. ("Chargerless," "we," "us," or "our"). They govern your access to and use of our websites, mobile apps, software, accounts, and related services (the "Services"), and your direct purchase or reservation of Chargerless products.

By using the Services, creating an account, or placing an order, you agree to these Terms. If you do not agree, do not use the Services or place an order. If you use the Services for an organization, you represent that you may bind it to these Terms.

You must be at least 13 to use the Services. If you are under the age of legal majority where you live, a parent or legal guardian must review and agree to these Terms and supervise your use. You must be an adult with legal capacity to place an order.

Additional terms presented for a specific feature, beta, promotion, product, or app store also apply. If they conflict, the more specific terms control for that feature or transaction. Our Privacy Policy explains our data practices but is not part of these Terms.

2. Accounts and device access

You agree to provide accurate account information, keep credentials confidential, and promptly notify us of suspected unauthorized access. You are responsible for activity under your account unless caused by our failure to use reasonable care.

A Ray may be paired with an account and phone. Do not access another person's device or data without permission. When you sign out, local app data may be removed from that phone; data already synced to your Chargerless account may remain until you delete the account or submit a verified deletion request.

3. Orders, preorders, price, and delivery

Order acceptance

Your order is an offer to buy. We may accept it by sending a confirmation or taking payment. We may reject or cancel an order before shipment for suspected fraud, pricing or inventory error, legal restriction, quantity limits, inability to ship, or misuse. If we cancel after charging you, we will refund the amount charged.

Price and payment

Prices are shown in U.S. dollars unless stated otherwise and may change before an order is placed. You authorize us and Stripe to charge the displayed price, applicable tax, and any disclosed shipping charge. You represent that you are authorized to use the payment method. Promotions cannot be combined unless stated and have no cash value.

Preorders and estimated dates

A preorder reserves a product that may still be in development or manufacturing. Any ship date, including an August 2026 estimate, is a good-faith estimate rather than a guarantee. Design details, specifications, colors, materials, packaging, software, and accessories may change before shipment, provided the delivered product remains materially consistent with the description at purchase.

If shipment is delayed beyond the promised or legally permitted period, we will provide notice and the choices required by law, which may include consenting to the delay or canceling for a prompt refund. We are not responsible for a delay caused by events outside our reasonable control, but this does not affect your cancellation right before shipment.

Shipping, title, and risk

We ship only to destinations available at checkout. You are responsible for an accurate deliverable address and any import charge clearly assigned to you at checkout. Title and risk of loss pass to you when the product is delivered to the address you provided, except where applicable law requires otherwise. Contact us promptly about loss or damage in transit so we can work with the carrier.

Products are sold for personal or household use, not unauthorized resale or export. Quantity limits may apply.

4. Cancellations, returns, and refunds

Cancel before shipping

You may cancel a Ray preorder placed directly with Chargerless at any time before it ships for a full refund to the original payment method. Email hello@getchargerless.com with your order email or order number. An order has shipped when it is handed to the carrier.

Return within 60 days after delivery

You may return a Ray purchased directly from Chargerless within 60 calendar days after delivery. To start a return, contact us before the deadline and follow the return instructions we provide.

• Return the Ray, included bands, accessories, and packaging you still have.
• The product must not be intentionally damaged or materially altered. Ordinary inspection and reasonable trial use are allowed.
• You are responsible for return shipping unless the product is defective, damaged on arrival, incorrect, or applicable law requires otherwise.
• After receipt and inspection, we will refund the product price and any amount required by law to the original payment method. We do not charge a restocking fee.

We may deduct a reasonable amount for missing items or damage beyond ordinary trial use where law permits. Refund timing depends on your payment provider. Purchases from another seller follow that seller's return policy, in addition to any nonwaivable legal rights and any applicable Chargerless warranty.

5. Limited lifetime warranty

An eligible Ray expressly sold with a lifetime-warranty benefit is covered by the separate Chargerless Ray Limited Lifetime Warranty. That document defines "lifetime" as the period for as long as the original retail purchaser owns that Ray, describes covered defects, exclusions, and claim steps, and is incorporated into these Terms for eligible products.

The written warranty and all nonwaivable statutory warranties are the only warranties governing Ray hardware. Nothing in these Terms reduces rights that cannot be waived under applicable consumer law.

6. License to use the apps and software

Subject to these Terms, Chargerless grants you a limited, personal, nonexclusive, nontransferable, nonsublicensable, revocable license to install and use the Chargerless app and embedded product software in object-code form on devices you own or control, solely with Chargerless products and Services.

The software is licensed, not sold. Except where law expressly permits, you may not copy, sell, rent, sublicense, distribute, modify, create derivative works from, reverse engineer, bypass security in, or extract source code from the software. Open-source components are governed by their own licenses.

We may provide updates needed for security, compatibility, safety, measurement quality, or functionality. Some features may require a supported phone, operating system, internet connection, Bluetooth permission, or an updated app or firmware version.

7. Wellness product; not medical care

Measurements and estimates may be incomplete, delayed, or inaccurate because of fit, movement, skin contact, environment, connectivity, algorithms, or other factors. Do not use the Services to make an emergency decision or as a substitute for professional judgment, prescribed treatment, or an approved medical device.

Consult a qualified clinician about health questions or before changing medication, treatment, sleep, exercise, or diet based on the Services. If you believe you have a medical emergency, contact local emergency services immediately.

8. Acceptable use

You may not use the Services to:

• violate law, another person's rights, sanctions, or export restrictions;
• access another account, device, or data without authorization;
• upload malware, disrupt the Services, bypass safeguards, probe vulnerabilities without written permission, or overload our infrastructure;
• scrape, harvest, or use automated means to collect data except as allowed by published instructions or written permission;
• misrepresent identity, commit fraud, resell access, or use the Services to build a competing dataset or service; or
• use wellness information to make unlawful or high-impact decisions about another person.

We may investigate suspected misuse and restrict access where reasonably necessary to protect users, Chargerless, or the Services.

9. Content, feedback, and ownership

Chargerless and its licensors own the Services, software, designs, text, images, trademarks, and other materials, excluding information you provide. These Terms do not transfer any ownership to you.

You retain ownership of content you submit. You grant Chargerless a worldwide, nonexclusive, royalty-free license to host, copy, process, transmit, and display it only as reasonably necessary to provide, secure, support, and improve the Services, comply with law, or follow your instructions. You represent that you have the rights needed to submit it.

If you send suggestions or product feedback, you allow us to use them without restriction or compensation, but we do not obtain ownership of your personal information through this feedback license.

10. Third-party services and beta features

The Services may interoperate with Stripe, WorkOS, Apple, Google, health platforms, weather services, or other third parties. Their terms and privacy notices govern their services. Chargerless is not responsible for third-party services outside our control, but this does not limit responsibility imposed on us by law.

Beta, preview, or experimental features may be incomplete, change, or stop. We will identify them when practical. Do not rely on a beta feature for safety-critical or medical decisions.

11. Privacy

Our Privacy Policy explains how we collect, use, and disclose personal information. Our separate Consumer Health Data Privacy Policy describes health-data categories, sources, purposes, recipients, and rights. You can request account and data deletion through our account deletion page.

12. Service disclaimers

Except for the Ray written warranty and rights that cannot be waived, the Services, software, website content, and beta features are provided "as is" and "as available." To the maximum extent permitted by law, Chargerless disclaims implied warranties relating to those Services, including merchantability, fitness for a particular purpose, title, and noninfringement.

We do not promise that every Service will be uninterrupted, error-free, compatible with every device, or available forever. This Section applies to Services and software; it does not disclaim or narrow the Ray Limited Lifetime Warranty, any applicable implied warranty on Ray hardware, or a nonwaivable consumer right.

13. Limitation of liability

To the maximum extent permitted by law, Chargerless and its officers, employees, agents, and suppliers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for loss of profits, goodwill, or data, arising from the Services or these Terms.

To the maximum extent permitted by law, our total liability for all claims relating to the Services or these Terms will not exceed the greater of $100 or the amount you paid Chargerless for the product or Service giving rise to the claim during the 12 months before the event.

These limits do not apply to repair, replacement, or refund duties under the written warranty; product liability or personal injury caused by a defective product; fraud, gross negligence, or willful misconduct; breach of confidentiality or data-protection duties; or any liability that applicable law does not allow us to limit. Some jurisdictions do not allow certain exclusions, so parts of this Section may not apply to you.

You are responsible for losses caused by your unlawful misuse of the Services or knowing infringement of another person's rights. You are not responsible for losses caused by Chargerless or by ordinary consumer use.

14. Governing law and disputes

Before filing a formal claim, you and Chargerless agree to try in good faith for 30 days to resolve it by written notice, unless urgent injunctive relief is reasonably necessary. Send notice to hello@getchargerless.com with "Legal Notice" in the subject and enough detail to evaluate the issue.

California law governs these Terms, without regard to conflict-of-law rules. Any court proceeding must be brought in a state or federal court located in San Francisco County, California, and each party consents to those courts. You may instead bring an eligible individual claim in small-claims court.

This choice of law and forum does not deprive you of mandatory protections or courts available under the consumer law of your home jurisdiction. These Terms do not require arbitration and do not waive your right to participate in a class action where that right exists.

15. Changes, suspension, and general terms

We may change the Services and these Terms. Material changes will be posted with a new effective date and, when required, additional notice. Updated Terms apply prospectively. The terms in effect when you placed an order continue to govern that transaction unless you agree otherwise or a change is required by law.

You may stop using the Services at any time. We may suspend or terminate access for a material breach, legal requirement, security risk, or discontinuation, using reasonable notice when practical. Provisions that by nature should survive will survive, including ownership, warranty claims accrued during coverage, disclaimers, liability limits, and dispute terms.

If part of these Terms is unenforceable, the rest remains in effect and the invalid part will be enforced to the maximum lawful extent. Our failure to enforce a term is not a waiver. You may not assign these Terms without our consent; we may assign them as part of a merger, financing, reorganization, or sale of the relevant business, subject to applicable law. These Terms and incorporated transaction-specific terms are the entire agreement about their subject.