Ray syncs over Bluetooth Low Energy, so the app needs permission and enough background access to stay connected.
First checks
- Keep Bluetooth on.
- Keep Ray near your phone for a few minutes.
- Do not force-quit or kill the Chargerless app. Force-quitting can stop background Bluetooth reconnects.
- Open the app once after restarting your phone.
iPhone
- Turn off Low Power Mode while troubleshooting.
- Do not swipe the Chargerless app away from the app switcher.
- Make sure Bluetooth permission is enabled for Chargerless in iOS Settings.
Android
- Do not force stop the Chargerless app.
- Enable Companion Device Manager access for Chargerless in Android settings if your phone asks for it.
- Allow nearby devices / Bluetooth permissions.
- If your phone has aggressive battery optimization, exclude Chargerless from battery restrictions.
If Ray still does not sync, contact us with your phone model, OS version, and when it last synced.