1. Make an account deletion request
- Email support@getchargerless.com from the address associated with your account and use the subject "Account Deletion Request."
- Or use our contact form and include the account email address in your message.
- If an account-deletion control is available in your version of the Chargerless app, you may use that control instead.
We may ask for information reasonably necessary to verify that the request came from you. We will never ask for your password.
2. What we delete
After verification, we delete or irreversibly de-identify information associated with the account from active systems, including:
- account profile, login association, display name, and optional profile photo;
- Ray pairing and device identifiers associated with the account;
- raw and derived wellness data, including pulse signals, heart rate, temperature, motion, steps, sleep records, light and energy readings, and summaries;
- sleep adjustments, sync state, app preferences stored with the account, and related account-level analytics; and
- app logs and diagnostics that remain reasonably linkable to the account, except where retention is necessary for security or a legal obligation.
Apple Health and Google Health Connect are separate. Deleting your Chargerless account does not automatically delete records already written to a health platform at your direction. You can manage or delete those records in Apple Health or Health Connect and revoke Chargerless permissions in phone settings.
3. What may be retained
We may retain limited information when needed for a legal obligation or a purpose permitted by applicable privacy law:
- Orders, refunds, tax, and payment records may be retained for up to seven years.
- Warranty and support records may be retained while needed to honor a warranty, resolve the request, prevent abuse, or establish legal rights.
- Security and fraud records may be retained when reasonably necessary to protect users and our systems.
- Aggregated or de-identified information may be retained if it cannot reasonably be linked back to you.
- Restricted backups may retain deleted information until the applicable backup cycle completes. Consumer health data in archived or backup systems will be deleted within six months where required.
We will not use retained information for a purpose incompatible with the reason it was retained.
4. Timing and confirmation
We aim to complete deletion from active systems within 30 days after verification and will respond within the deadline required by applicable law. A complex request may take longer where law permits; if so, we will tell you.
We will send confirmation when the request is complete. Account deletion is permanent and previously synced wellness data cannot be restored.
For more detail, read the Privacy Policy and Consumer Health Data Privacy Policy.